Note: Automatic translation by LLM system

Digi-One Internet Complete Outage in Building 23-25 Haller Street

Service completely ceased following March instability

Time investment: 15+ hours active communication and error reporting (based on previous case)

Duration: 6+ weeks from initial problems to complete outage

Complete Service Outage: The Final Outcome of March's Intermittent Internet

From mid-April 2025, the Digi-One internet service completely ceased functioning in the apartment building at 23-25 Haller Street. This event is likely connected to the serious internet connectivity problems that began on March 4, 2025, which we documented in detail in our previous article.

While the March problems involved intermittent, unstable internet access, now there is a complete service outage. The severity of the situation is indicated by the fact that all Digi-One subscribers in the building are affected, regardless of the devices used or the location of the apartment within the building.

Online Payment System Also Inaccessible - Reported to Digi Kft on April 11

A particularly concerning development is that bills cannot be paid online from the Digi Kft./One network. The website for online payment consistently shows a "Page cannot be displayed - Time out" error, which means that the provider not only fails to provide reliable general internet access but also the accessibility of its own financial systems.

"While the provider continues to bill for the non-functioning service, it doesn't even provide an opportunity to pay these bills through its own system. This type of operation raises the possibility of intentional deception."

The absurdity of the situation is indicated by the fact that despite the complete service outage, billing continues uninterrupted, and the provider still expects subscription fees to be paid for a service that practically doesn't exist. The error in the online payment system makes it difficult to settle bills on time, which can result in additional late fees for subscribers.

Collective Action and Legal Steps

The previously initiated collective action now has even greater significance. The residents of the apartment building have made a joint complaint to the National Media and Infocommunications Authority (NMHH) and the consumer protection authority. In the report, they specifically highlighted that:

  • The service has been documentably unstable since March
  • The provider denied the existence of problems for months
  • No substantive action was taken after the complete outage in April
  • Billing continues unchanged despite the lack of service
  • The unavailability of online payment options causes additional damages

As a result of the collective action, several residents have already terminated their subscription contracts with extraordinary termination, citing the persistent service error of more than two months. However, the provider disputes the legality of the extraordinary termination in several cases, necessitating further legal proceedings.

Seeking Alternative Solutions

The affected residents have been forced to seek alternative internet access solutions:

Typical problem-solving approaches:

  • Upgrading mobile internet subscriptions to unlimited data packages
  • Shared, temporary use of 5G routers by multiple households
  • Contracting with other providers (where available)
  • Increased use of workplace or other public WiFi networks

It is particularly concerning that Digi-One did not provide any temporary solution to customers even after the complete service outage, such as a mobile internet hotspot or other temporary access. This behavior markedly differs from the practices of other providers, who offer temporary solutions to mitigate service outages in similar cases.

Lessons from the Complete Service Outage

The complete outage of Digi-One internet service in the Haller Street building confirms our previous conclusion: collective action and the use of regulatory tools are essential in case of service provider problems. The case also highlights that systemic errors often predict a complete service outage, so it's worth taking problems seriously and documenting them when the first signs appear.

It is particularly instructive that the provider:

  1. Initially downplayed and denied the systemic error
  2. Did not acknowledge its responsibility even when the problem became obvious
  3. Did not provide a temporary solution during the complete service outage
  4. Continues to bill for the non-functioning service
  5. Does not enable online bill payment on its own network